HOW TO PRESENT MENU SOP

Working in the restaurant industry is base on Standard Operation Procedure (SOP). If you don't make it happen, the operation will be stuck. SOPs are set to ensure the smoothness of restaurant. So from the guests are step into your restaurant, then SOPs start. Simply, how to greet customer for the beginning to saying farewell at the end. 
Below , is one of the process of SOP .

1.    Hold the menu 

Food or beverage menu need to be clean, free of stains

and should not be torn. Take just a few minutes before the operation to check the cleanliness of the menu daily. This will make you more confidence when you present it to your guest.   Make sure you have enough menus for the operation. Take the quantity of menus according to the number of guests.

Hold menu at the left hand side in an upright position in front of your chest.

2.    Approach guest’s table

Approach to the guests’ table in a warm manner

Always smile and maintain eye contact

Maintain good posture

Do not interrupt the guests if they are engaged in a conversation

Approach from the guest’s right hand side wherever possible

Excuse yourself to the guests

Give guest the suggestion of drink/food

3.    Present Menu

·         Open the menu to the front pages and hand it to all guests and say: “Here is your menu Sir/Madam”

·         Present  the menu from the right hand side of the guest

·         Always present the menu to the ladies first

·         Lower your body and present the menu at the guest’s eye level

·         Present the menu to women, older guests and children first, then to the host

·         Speak in a warm and cheerful tone of voice

·         Address the guests by name if possible

·         Present the menu from the left hand side instead, if needed

·         Present Special of the day

·         Inform guest Non-available item

4.    Leave Guest’s Table

Once you have handed the menus to all guests

Say: “I’ll be back to take your order soon.”

To me, I always ask guest for water before guest order another drink. So guest can enjoy water while they’re reading the menu!